Support

We're here to help and answer any questions you might have. We look forward to hearing from you!

Customer Support:

For support with any products, services, or technical issues, please email us at support@dreamwave.ai. Our dedicated team is available to ensure your experience is seamless and satisfactory.

Note: Please allow 1-2 business days for email responses.

General Inquiries:

For more information about our services, partnership opportunities, or media inquiries, please contact us at inquiries@dreamwave.ai.

FAQ

What do you do with my data?

You always control how you share your photos, and you can delete your photos or account at any time.Your photos are used to create your personal, custom AI model which generates these photos. Nobody else has access to your custom model. The process of training your custom model also improves the tech for all other customers of this product. We use the same best-in-class data security infrastructure as the world's top tech companies. We do not collect your name or store your credit card information.

Does the AI work with glasses?

Yes, it does! It even works if you upload a set of photos where you're wearing glasses in some photos and not the others.

How many photos do I need to upload?

You need to upload at least 5 photos, though the AI works best with 7 or 8 photos. To get the best results, your photos should not be edited or filtered (e.g. with an Instagram filter), be varied with different clothes and backgrounds, and at least the size of a smartphone photo (e.g. not excessively cropped).

Can people tell if I use an AI headshot?

Many of our customers' best AI photos are convincing enough for even their friends and family. As AI photography is still new tech, each photoshoot will have a mix of more accurate and less accurate photos. Pick the ones you like and show them to your friends — see if they can tell! (You can even make it a quiz.)

How do I make my AI headshots as good as possible?

The AI learns what you look like from sample photos of yourself that you upload. Better sample photos will lead to better results.

Do you have a free AI headshot generator?

Yes, our free AI headshot generator has a few spots open every day! We recommend being quick though, since they do get filled in minutes.

Who built this app?

We're a tiny team of self-funded machine learning researchers from the Bay Area, California. We previously conducted AI research at institutions like MIT and Google Brain, working with the people who invented this tech.

I haven’t received my photos.

You will receive an email from support@dreamwave.ai when your photos are ready with a link to access your photos.

If you can’t find this email, please reach out to our customer support team at support@dreamwave.ai and we can assist you. Please allow 1-2 business days for email responses.

Usually, it's one of these issues:

Check your Spam or Junk Email folder. Sometimes, emails might get incorrectly filtered into these folders.
If you are using a corporate email address: your company may be filtering our emails. In this case, contact our customer support for assistance - one thing we can do is send emails to your personal email address instead.
Make sure you typed your email address correctly. If you correctly entered your email address at sign-up, you should have received two emails immediately after your purchase: a receipt from Stripe and a confirmation email from support@dreamwave.ai. If you did not receive these emails, there might have been a typo in the email address you provided, or you are looking at the wrong email address (which often happens for Apple Pay users). Please contact our customer support to verify and correct your email address on file.

What's your refund policy?

AI photoshoots can't be done on regular computers — they need expensive, specialized hardware (think of it like CGI). Each photoshoot is custom-made for you, using expensive hardware that we rent out by the hour just for you to create your specific photoshoot. After you upload your photos, our app immediately begins creating your photoshoot, at which point it is too expensive for us to refund. We're also unable to offer refunds if your input photos don't follow the guidelines. We want to make sure you're happy with your product — if you have any questions or concerns, contact us at support@dreamwave.ai.

Can I use my AI headshots anywhere?

Yup, they're yours! You control how you want to use your photos — whether for personal or business use. Put them up on your Instagram or on a billboard!

How many styles do I get to pick?

We'll generate ALL possible professional styles for you! We don't limit you to just 1 or 2 styles. Once you receive your gallery, you'll be able to quickly sort through

How many photos do I get to keep?

You get to keep all the photos that the AI generates for you!

What's the best way to contact the team?

For customer support questions, please email support@dreamwave.ai. For general inquiries or questions not covered here, please email inquiries@dreamwave.ai.